Shipping

All items shipped within Australia via courier, full insurance is included with signature delivery to your chosen delivery address or ID required pickup from your local post office and item tracking. Delivery time is generally 3-7 business days depending on your location.

Due to the popularity of some items your order may be sent directly from our interstate or international warehouse via courier.
In this case the delivery time is generally 7-14 business days depending on your location.

International

For items under AU$100 we ship via standard international air mail, which is cost effective but can be slow and has no tracking facilities. Delivery times range from 7-30 working days depending on your location.

All items over AU$100 or as otherwise indicated and paid for in your order, are shipped via Express Courier International which includes priority handling, express dispatch, signature on delivery and item tracking. Delivery time is 2-4 business days to most major metro areas.

We generally ship all items within 24 hours from payment being received.

If you have ordered an item and believe it is taking an unreasonable amount of time to be delivered, please email us using the form our Contact Us page. Please include a description of the problem, as well as your order number.

We will contact the postal/courier service and organise a track on the item, in the event that the item is deemed missing we will immediately offer you a replacement or refund. 

All products featured on our website are guaranteed and/or come with warranties. 

D.O.A Items

Sometimes an item may arrive faulty, or get damaged in transit. In the event that this happens with your item, please email us using the form on our Contact Us page, please include a description of the problem, as well as your order number.

We will reply to you shortly and direct you as to how we will solve the problem. If we direct you to return the item to us, we will refund your postage cost, then offer you a replacement or refund at your request. All D.O.A warranty claims must be made within 24 hours of delivery.

Warranty Items

All items also come with a warranty which is listed on the item description page. If your item breaks down on you during normal use, we will repair or replace it for you, if we are unable to repair it or have no suitable replacement we will refund you the item cost. 

Please use the form on our Contact Us page, please include a description of the problem, as well as your order number. We will reply to you shortly and direct you as to how we will solve the problem.

Please note that all items not covered by the D.O.A Warranty must be returned at your expense.

Exclusions

Replacements or refunds under warranty do not apply if the item has been installed, operated and maintained in any manner other than stated by us or in the instructions supplied with the item.

If the item is used in any manner other than for which it was designed, to the extent permitted by relevant legislation, we are excluded from  any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the item.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from us for commercial purposes will result in the warranty being voided.

We will only accept returns on genuine warranty and D.O.A items as directed by us.